Products

Frequently Asked Questions

FAQ

Are your blind boxes authentic?

Yes! All of our blind boxes are 100% genuine and authentic, sourced from trusted suppliers. No fakes, no knock-offs, just official collectibles you can trust.

Where do you ship from?

We ship directly from California, USA 🇺🇸. That means you’ll get your order much faster than buying from overseas sellers

How long does shipping take?

Processing time: 1–2 business days


Delivery within the US: Usually 3–7 business days depending on your location

You’ll receive a tracking number with every order.

Do you accept returns or exchanges?

Because blind boxes are sealed mystery items, we cannot accept returns or exchanges once opened. If your order arrives damaged or incorrect, just reach out to us and we’ll make it right.

Can I get a full set without duplicates?

Yes! When you purchase a full case, you’re guaranteed all standard figures in the series. (Secrets/chase figures are random and may replace one.)

Why buy from Boxie Plug?

  • Authenticity guaranteed
  • Faster US shipping (no waiting weeks for overseas packages)
  • Collector’s curation – We stock the most in-demand blind boxes & art toys
  • Support a small business – Every order helps us grow our collector community